Terms and Conditions
Terms of Service
I Scope of application:
The present general conditions apply which are concluded with the Hotel Am Galgenberg, contracts for the rental use of banquet – or seminar rooms and hotel rooms, and all related services and supplies through the hotel to the customer, provided that the characteristics of the Conditions – meet regulations . They may be replaced by conditions negotiated in a particular case. Customer in the sense of the General Terms and Conditions is the respective contract partner of the hotel.
II Contract conclusion
The conclusion of the premises mentioned in no. I is concluded by the written acceptance of a corresponding request by the hotel. It obliges the parties to the contract to fulfill the contract. The contract can not be solved unilaterally. The general terms and conditions of the hotel apply. The terms and conditions of the customer shall only apply if this has been expressly agreed in writing.
Option data for the return of the contracted contract are binding for both contracting parties. The hotel reserves the right to rent the reserved rooms and meeting rooms at the end of the option dates. In the case of short-term agreed events, the hotel may charge an intermediate fee.
Sub – letting or further leasing of the event rooms requires the written consent of the hotel.
III Prices, terms of payment:
Services and tariffs are freely determined by the management of the hotel and can be modified after conclusion of the contract if the period between conclusion of the contract and the provision of the service is more than 120 days.
The excellent prices are inclusive prices and include service charge and VAT.
Payment of individual invoices can be requested in advance. On the basis of prior credit agreements, invoices are to be paid immediately upon receipt, at the latest 14 days after the performance.
If the order volume exceeds the invoice amount of EURO 2500.00, the hotel is entitled to prepare a prepayment account of 50% of the guaranteed turnover. If prepayments requested by the hotel are not made on the specified date, the hotel shall immediately release the agreement.
Any outstanding outstanding debts will be subject to a monthly interest rate of 2% (per month). Invoicing complaints are to be communicated without delay, at the latest after 8 business days. After this period, complaints can no longer be accepted. The hotel is entitled to reimburse foreign exchange, checks and credit cards.
A reimbursement by voucher entitled and not claimed services to the guest is not possible.
A surcharge is levied on third-party services, which are mediated or charged by the hotel. However, there is no liability for the performance of third parties.
The Hotel Am Galgenberg may, without notice any booking acceptance, any reservation or other service to be carried out or continue to make, depending on the total or partial settlement of the amounts owed to it in the form of payment, installment surcharge or full payment, even if they as Provision must be made.
IV Bring food and drinks
The customer is not allowed to bring food and drinks to events in principle. Exceptions are to be agreed in writing with the banquet department. In these cases, a service fee or cork fee is charged.
V Seminar and conference rooms
Reserved events are only available to the guest at the agreed time. Use of the event space beyond the agreed period requires the prior approval of the banquet department and entitles the hotel to charge additional costs for the provision of services.
All music events must be reported by the guests in advance to the GEMA. (Submission of the application at the start of the event). The Hotel Am Galgenberg shall be released by the organizer with regard to the claims of GEMA arising out of unauthorized use of the rights of GEMA or third parties.
VI Change of number of participants and event times
The number of place settings must be confirmed at least 2 working days before the day of the event. It serves as the basis for invoicing. A deviation of 5% upwards or downwards is accepted.
In the event of a higher deviation, the hotel will endeavor to ensure a proper supply. A guaranteed guarantee can only be binding if the hotel has made a written commitment.
In case of a higher deviation downwards, the remaining number of the ordered place settings will be charged.
The organizers are asked to make available, especially for events with overnight stays, participant lists up to 48 hours before arrival.
VII Cancellation and rescission of the customer
In the following cases, the customer is to be charged for the ordered but not provided contractual service, even if it has only been partly canceled.
Cancellation up to 30 days before the start of the event is free of charge
Cancellation up to 7 days before the event: Calculation of 30% of the ordered but not received service
Cancellation up to 2 days before the event: Calculation of 50% of the ordered but not received service
Cancellation within 48 hours before the start of the event: Calculation of the total sum of the ordered service
VIII Room reservation
Reservations must be confirmed in writing. Group reservations are confirmed by signing the contract.
Reserved rooms are available from 2 pm. Unless a later arrival time has been explicitly agreed, the hotel reserves the right to assign rooms ordered after 6 pm otherwise.
The hotel rooms are available to the guest until 12.00 hrs on the day of departure. A silent agreement for a longer period of use is expressly excluded.
Cancellation and modification of the original order of overnight stays are only possible for the guest or the customer, subject to the following deadlines: Up to 5 rooms – 2 days before arrival date Up to 10 rooms – 7 days before arrival date From 11 rooms – 30 days before arrival date
In the event of a different allocation of contractually booked services, 80% of the logistics turnover will be billed as a lump sum compensation for changes or cancellations of reserved hotel rooms.
The hotel and the customer remain unaffected to prove a higher or lower damage to the hotel.
IX Right of withdrawal of the hotel
Any use of the rooms left to the guest deviating from the agreement entitles the hotel to terminate the contractual agreement without notice, without diminishing entitlement to the agreed remuneration.
The use of the name of the hotel in connection with advertising measures by the contracting party, eg for presentations and sales events, requires the written consent of the hotel. If a publication is made without consent, and if the essential interests of the hotel are affected, the hotel has the right to withdraw from the contract.
The customer will, as far as possible and reasonable, do everything possible to avoid internal and external disturbances. If the hotel has justified the assumption that the event planned by the customer, for example because of its political character, the smooth business process, the security of the hotel or its reputation threatened or endangered, the hotel can withdraw from the contract. This is particularly true if the hotel was not adequately informed of the true character of the event at the time of signing the contract.
The hotel has to immediately inform the customer of the right of withdrawal. In the event of justified rescission, there is no claim for damages against the hotel.
If the rescission of the hotel is caused by a breach of contract, which is contrary to the contract, the hotel can, without prejudice to the rescission, claim the amounts listed in points VII and VIII as a lump sum compensation. The hotel and the customer remain the proof of a higher or lower damage.
X Liability of the hotel
The hotel is liable to the guest according to the provisions of the Civil Code (maximum of up to a sum of 3000, -Euro). Liability is excluded if the room or the containers in which the guest leaves objects remain unsealed. According to §701 BGB (German Civil Code), money and valuables are only liable up to 750 Euro. Guests are requested to leave valuables at the reception. A separate retention agreement with a person authorized to do so shall be concluded for this purpose. Money is to be deposited against receipts.
The Hotel Am Galgenberg rejects extent permitted by law, any liability for damages of any kind. In the case of exhibitions and seminars, guests are advised to take out insurance that covers any damage to their exhibition items within the hotel premises.
The period of limitation for all claims of the guest is 6 months, starting from the termination of the contract. The limitations of liability and the short statutory period of limitation shall be valid in favor of the hotel, to the extent permitted by law, even in case of breach of obligations in the initiation of the contract and positive breach of contract.
If the hotel is hindered by force majeure or strike in the performance of its services, no liability for damages can be derived from this. However, the hotel is obligated to the guest to seek alternative procurement of equivalent services.
If the guest is provided a parking space in the hotel parking space free of charge, no deposit agreement is concluded. There is no obligation to monitor the hotel.
The hotel will endeavor to carry out wake-up calls with great care. Claims for damages from omission are, however, excluded.
Items left behind will only be sent on request. The hotel undertakes to store 6 months. After this date, the items will be handed over to the local treasury, insofar as there is a visible value.
Messages, mails, and mails sent to the guests’ hands will be treated with care. The hotel accepts the storage, delivery and, upon request, the forwarding of the same, at the expense of the customer. However, liability for loss, delay or damage is excluded.
Within the scope of its services, the hotel assumes the carriage of passengers and luggage free of charge in certain cases. Liability for personal injury and material damage is limited to statutory motor vehicle liability insurance. For losses and delays liability is completely excluded.
Any faults in the technical or other facilities provided shall be immediately rectified as far as possible. However, no restraint or reduction of payments can be made. The statutory warranty and replacement claims against the hotel remain unaffected.
XI Liability of the customer for damages
The customer is liable for all damages (damages and losses) on the building or inventory caused by him or his vicarious agents at least slightly negligently. If damage is caused by a malfunction of visitors or other third parties from the area of the customer, then the customer is obligated to assert the damage to the hotel as part of his own replacement claims in favor of the hotel in his own name. The hotel may alternatively demand the assignment of the compensation claims.
The provision of decorating material and the fitting of exhibits is only permitted in consultation with the representative of the banquet department of the hotel. Incorporated decorative materials and imported exhibits must comply with fire police requirements. The hotel is entitled to demand the necessary proofs, or to refuse to attach and erect them if the exhibits and decorating materials do not meet the requirements and other material damage is to be feared.
XII Final provisions
Amendments and additions to these general terms and conditions are only effective if they are made in writing. Should individual provisions of these general terms and conditions be or become invalid, this shall not affect the validity of the remaining provisions. The parties undertake, in such a case, to replace an ineffective or impracticable provision which, as far as legally possible, corresponds to the purpose and purpose of the provision to be replaced and the general terms and conditions of business; The same applies to any gaps in the general terms and conditions of business.
The contractual relationship is subject to the law of the Federal Republic of Germany.
Jurisdiction is, as far as legally permissible, Gera.